NERC Launches Step-by-Step Guide to Resolve Electricity Supply and Billing Complaints

The Nigerian Electricity Regulatory Commission (NERC) has unveiled a detailed guide to help electricity consumers resolve power supply and billing issues across the country.

The commission made the announcement on Tuesday via its official X platform, emphasizing the importance of following proper complaint channels for faster resolution.

According to NERC, the first point of contact for any electricity-related issue—ranging from outages and technical faults to metering and billing disputes—should be the customer care unit of the respective Distribution Company (DisCo).

For complaints that remain unresolved, customers in states with a State Electricity Regulator (SER) are advised to escalate their concerns to the appropriate state regulatory authority.

Meanwhile, consumers in states without a regulator, or those needing further assistance, can reach out directly to NERC’s call centre.

The commission provided the following contacts for support:
Phone: 0201 344 4331 | 0908 899 9244
Email: complaints@nerc.gov.ng
NERC reiterated its commitment to protecting electricity consumers and improving service delivery within Nigeria’s power sector.